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1. Oshun of Life has a strict NO RETURNS/EXCHANGE. This is due to unsanitary, health and safety concerns. Please ensure you're ordering the correct item and review the description of the item before checking out.
2. If there is a mistake or manufacturers’ defect, we will take steps to have the issue rectified after you notify us immediately upon receiving item within 24 hours via email at INFO@OSHUNOFLIFE.COM
Qualified returns must be returned in its original state, with no evidence of tampering.
3. Qualified returns are to be shipped to:
Oshun of Life LLC
PO BOX 37762
JACKSONVILLE, FL. 32236
Return shipping fees are subject to the sender.
You can always contact us for any return question at info@oshunoflife.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oshunoflife.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.